Good Vibes

Working with Linda was an amazing experience.  She worked with our Executive Leadership Team and our time with her dramatically changed our company in many ways.  We clarified our vision and goals as a company and saw dramatic improvements in our communication, ability to work together and leverage each other’s strengths, and the health of our organization as a whole.  Her unique approach allowed us to discover and correct a lot of unhealthy habits among our team and the way we learned to interact was radically different and promoted health that trickled down from the Senior Leadership team to all parts of the company and the people we serve.  Our ability to retain employees improved and the overall job satisfaction of employees increased.  We grew in our ability to set goals and attain them with clarity about each person’s responsibility.  We learned working rhythms that promoted execution and accountability. She has many effective tools for improving cash flow and financial performance, and she made them easy to understand and implement. She truly honored her 100% satisfaction guarantee and would always ensure we found our time with her helpful and productive before payment.  I highly recommend her to anyone looking to improve communication, executive Leadership team relationships, planning and execution of goals, and overall profitability and financial health.

I get the opportunity to work with incredibly smart successful people in the world of business.  Linda is 100% one of those people.  She is incredibly sharp, communicates clearly, constantly seeking ways to increase her value for clients, is comfortable sharing when things are outside her expertise, and is just a lot of fun to work with.  She has this perfect mix of ability and humility that help you feel comfortable while also being confident that you will achieve the results you are after with her.  She isn’t someone who guides from theory and isn’t afraid to speak the truth that she sees based on facts, experience, and having done it herself, whether it is what you want to hear or not.  For us, working with Linda has clarified key topics that prior to working with her were blindspots and risks for my business. I feel privileged to know she is a resource we get to access.

When I say that EOS has been a game changer for my business and for my peace of mind as a business owner, I am not exaggerating. EOS has given me the structure I have been looking for to be able to achieve the growth and financial security that I had been striving for. It’s simplicity and unique structure has provided my company the ability to truly achieve goals and focus on solving real issues instead of putting out fires. Our staff retention is remarkable for the first time in 10 years due to a value-based “good fit” company culture, communication, and having the right people in the right seats. We have a collaborative and hard-working team that will do whatever it takes to achieve our vision, all while wearing a smile on their face! 

We are so fortunate to have found Linda to guide us and support us through the EOS process.  She is our partner, our resource, our challenger, and our breath of fresh air. Linda has a unique ability to push us through our challenges while providing additional training, professional expertise, and connecting us with brilliant people in the community who are also willing to help.  She has shared her wonderful knowledge in business management, financial analysis, leadership, and human resources which has truly shaped our company into one of business excellence. We are grateful for Linda’s expertise, guidance, and dedication! 

After working with Linda for nearly a year, I can confidently say that we would have been lost without her. Not only through her implementation of EOS but also her extensive medical, professional and financial expertise that she brings to our team. 

Through the utilization of EOS our company now relies heavily on weekly scorecard measures, core values, quarterly/yearly goals, L10 meetings, etc. Through these additions, we feel more confident in our decision making as a team and our overall functioning as a small business. 

Prior to Linda and EOS, we were drained, burnt-out and were bogged down by the lack of an operating system. We spent so much time solving symptoms of issues and experiencing company-wide gaps in communication.  For the first time in nearly 10 years of operation, we are finally able to function collaboratively and can focus on our vision as a treatment provider. We are forever grateful for Linda and recommend her services any chance we get! 

EOS has been instrumental in the launch of our company.  By implementing EOS within our first year of operations, we were able to identify very early those issues that needed to be prioritized to ensure a strong start, and implement a process for making sure we are always on track to achieving our goals. The EOS system has empowered us to implement an effective accountability system with the right employees in the right seats, and work together collaboratively as we work to ensure continued growth and success in the future.   

In serving as our EOS implementor, Linda has become a critical member of our team. In addition to educating us about the EOS process and ensuring we are utilizing it to maximum capability, Linda is always available to provide invaluable counsel and guidance as we maneuver through the landmines that often take down new businesses.  Linda has equipped us with the tools necessary to focus on what is important and make the hard decisions necessary to continue moving forward.  We could not do this without her!

The Entrepreneurial Operating System, commonly referred to as EOS, has helped our family business leadership TEAM focus on our organization's future. In doing so, the skills we have been taught have provided us the ability to plan and prioritize to achieve growth during these difficult times. Additionally, EOS has given each of us a new perspective on the productivity of our organization's past and a new outlook for our company's future. We knew we needed to look at specific measurements but didn’t have a proven plan in place. Further, it enabled us to properly analyze difficult decisions and execute on those decisions. 

Additionally,  our TEAM now accomplishes items from our to-do list permanently and efficiently; thus, giving us more time to get things done. Furthermore, by having the right people in the right seats has also boosted our ability to work together as an effective and cohesive TEAM.  We are now all joined at the hip by Traction Tools!!! 

From the beginning, Linda has been an instrumental partner in this long process. She brings much more to the table than simply guiding us through the implementation of the EOS principles and tools. Linda has become a partner in our business and is a valuable member of the TEAM. She continually challenges us to grow personally and professionally, pushing us to make the hard decisions. Linda celebrates alongside us as we accomplish our goals and has made herself available every step of the way. Linda has been a critical member of our organization's success and in our implementation of EOS.  

I highly recommend using Linda’s skillset if you’re considering implementing EOS. 

Linda has been a huge asset to our leadership team as we try to grow our business.  We have implemented the EOS model in every aspect of our business, and it has been a game changer. Every team member understands what is expected of them and the team holds each other accountable.  The EOS model is a MUST for small businesses.  I have recommended Linda and EOS to many of my colleagues and friends!  

I first met Linda in Vistage and was so impressed with how she ran and grew, then sold her healthcare business.  We kept in touch over the years and when I saw she was helping people implement EOS, I was excited by the opportunity to bring in a business expert to help me execute.  It's made all the difference.  Our business is nearly 20 years old, but Linda has helped us focus like never before.  As a directly result of working with Linda, we are marketing better and executing on our key priorities like never before.  But the best part is that I know we are still at the beginning of our relationship and I'm really excited about the possibilities that lay ahead. 

I've been fortunate enough to work with Linda over the past year. She has walked me through setting up and implementing EOS in my business. The process was eye opening to say the least. Linda put me at ease with sharing my fears and vulnerabilities so that I could get past them and grow my business.

Business aside, she also has a great sense of humor which helps balance out her tough love approach - I can appreciate and respect both. I'm having my best year yet. My revenues for 2019 are up 10% over last year and I can attribute that in large part to working with Linda. The EOS system can be life changing for your business and Linda has extensive knowledge on it and how to implement it for your unique business. I highly recommend her services.

I am the director of a clinic with medical, dental, and counseling services.  Linda Ratner came to our organization to help us improve our processes in order to increase access and improve our finances.  Linda is an amazing professional, expert, and leader.  She has the skills to make accurate assessments of our organization and provided a detail plan on how to transform and improve our services.  She easily recognized that our board was not aligned with the goals of the clinic.  She met with all of our staff to get their feedback and assess their motivational level to the changes going on at the clinic.  She helped me to understand my role, the role of our CFO, and CEO.  The role definition helped me to realized that there were gaps in the financial process that had to improve in order to have accurate financial information and to be successful as an organization.  I highly recommend Linda Ratner and her consultant services.  She offers compassion, understanding, and an action plan that will make a difference in transforming a struggling organization into a prosperous company.

Margarita Arroyo

Director of Integrated Services

Daughters of Charity Services of San Antonio

In a world full of coaches and leaders, Linda sets herself apart by learning about you, your passion and really drives in on what the real questions you are asking yourself. Through her coaching and use of the EOS system she pushes you to lean in, push forward and create processes for your organization. 

The EOS system has played a significant role in my business this year by applying the goals I needed to set for each month, quarter and year. Linda had me and my team looking beyond just the 12 months and into our 3, 5 and 10 year goals. The EOS system along with Linda's coaching through it, is worth any organization considering applying this for their 2020 vision.

Linda is a such a delight to work with! I truly appreciate her no nonsense approach to consulting, yet she never makes me feel inadequate as a business owner. She simply guides you to see where you can improve, what opportunities for growth there are in your business, and holds your hand through the steps to get there. The EOS system is fantastic, but it takes a truly talented coach to make the process enjoyable from start to finish. Thank you Linda!

Working with Linda has been an incredible experience. Initially, we began working together in the Fall of 2018 to help us create and launch a new Women’s Business Peer Group Pilot Program as a follow up to our Women’s Business Accelerator. Linda not only helped us create the agendas, content and facilitate the program, but she is so invested in making sure everyone in the group has the tools they need to succeed.  

She’s dedicated hours of her own personal time outside of the group to assist in whatever capacity they need. The participants in the peer group immediately saw the value in her leadership style and connected with her entrepreneurial spirit. She is a powerhouse of knowledge, professionalism and expertise. Her thirst for knowledge is infectious and she has the ability to simplify even the most complex topics into actionable items that create pathways for growth and generate high impact results. I highly recommend Linda to every business owner who is ready to take it to the next level.  

Zindy Infante 

Director

LiftFund Women’s Business Center

To illustrate Linda 's dedication, which has nurtured and propelled her business to achieve its success, the evidence-based knowledge for the services provided by  Impact  Urgent Care has resulted in the business being sought after national company and purchased by that company for a profit. This type of success is achieved by knowledge, balanced with flexibility; and includes the ability to make tough decisions while maintaining respect from subordinates and colleagues.

Her exemplary organizational, deductive reasoning, and interpersonal skills will shine as she works to add re ss the myriad of details surround ing the planning , opening and management for any successful medical business practice: insurance contract negotiations, business systems, information systems, equipment, efficient workflow, physical location and build-out planning, interviewing and hiring and retention of professional personnel, to name a few items in her administrative management expertise. In Linda's continued quest for knowledge and business excellence, she has earned her MBA and CMPE. She can put these talents and skills, tempered with balance and flexibility, to work for you.

Please do invite  Linda  Ratner into your new or existing medical business.   Sit with her.   Discuss your business goals. Linda' s experience and education have well-equipped her for the medical, business and personnel challenges that affect efficiency and productivity in the medical workplace.

Creating a solid foundation upon which to build your business is the most important part of your business success. It' s critical to choose your business associates with care and insight. Choosing to work with Linda Ratner may prove to be your best business decision on the path to achieving your goals.

Sincerely ,

Geri R. Becker, MT (ASCP)

President of Applied Becker Consulting 

To whom this may pertain,

I have known Ms. Linda Ratner for 8 years. In that time, I have come to know her personally and professionally. She is a lady of impeccable integrity. Her attention to duty keeps her focused on the task at hand and allows her to provide the most efficient and effective strategies that benefit both her clients and her client's clients. She has the uncanny ability to identify market forces and develop strategies to maximize gain. Ms. Ratner, and her husband Evan, began Impact Urgent Care 10 years ago. She diligently evaluated the market and selected a location that prospered in a relatively short time. Within 2 years, she was able to open a second location that again prospered. This success allowed her to propel the total number of clinics to 7 within 7 years. During that time, she streamlined operations, developed a highly successful marketing strategy, and instilled a strong corporate culture of trust and care. Impact Urgent Care became the top acute care facility in San Antonio. Patients drove from all areas of the city, and outside of the city, to attend one of her clinics. True to her form of helping others, Ms. Ratner sold her multimillion dollar operation and placed her services for the benefit of others.

Ms. Ratner's medical and business background give her the insight to analyze a business and develop a plan tailored to maximize the potential for that entity. She is able to identify customer wants and needs, streamline services, identify unnecessary costs, identify potential revenue sources, and detail a successful marketing strategy. I highly recommend Ms. Ratner in becoming your partner for success. She truly cares about her clients and is driven by the fact that her client's success is her success as well. Should you have any additional questions, please feel free to contact me at the above listed avenues.

Sincerely,

Anthony JC Thompson, DO 

October 15th, 2018 

To whom it may concern,

 I am beyond delighted to recommend Linda Ratner for your business. I had the amazing opportunity to work for Linda when she opened Impact Urgent Care in San Antonio, Texas. I met her in early 2011 and have maintained a wonderful business relationship with her since then. I thoroughly enjoyed my time working for Linda and came to know her as an irreplaceable asset. She is without a doubt a loyal, honorable and incredibly hard-working person. 

Beyond that, she is an impressive leader who is always ready to help solve any issue or concern that comes her way. Her knowledge of medical and general business and her expertise in operations was a huge advantage to the entire clinic. Her amazing abilities were a huge aid in making Impact Urgent Care the successful business it is today. Along with her irrefutable talent, Linda has always been a joy to work with. She is a true professional, and always manages to foster positive discussions and bring the best out of other people. Without a doubt, I positively recommend Linda to help you with your business. As a committed, experienced, and an all-around great person, I know that she will be a valuable addition to your organization.

Respectfully, 

Savannah Falcon, CPC,CPMA

October 26th, 2018

To Whom It May Concern:

I have had the pleasure of knowing Linda Ratner since 2012 when I began working at Impact Urgent Care. At that time she was the CEO, visionary, and co-owner of the clinic system when it was one clinic. Over a period of 3 years I watched her grow the clinic to three locations, where it became an attractive business for investment. She then oversaw the transition during purchase and stayed on to open 4 more locations over 2 more years. 

Linda wore many hats the years I worked with her and was often, it seemed, a “one man band.” Administratively in the early days, she was directly involved all aspects of human resources and also created the entire written policies and procedures manual. Yet when needed, she would don scrubs and triage or manage patients. She spearheaded marketing and spent many hours at outreach community events. In all things her nursing background shone through, as her goal was always to treat the patient as the primary mission. As she transitioned to corporate, she was a liason between corporate and clinic, and took on more executive planning and budgeting roles. She accomplished all this while simultaneously obtaining a bachelors and master’s degree. 

In all things Linda is upbeat and optimistic. She has an indefatigable “can do” attitude. She is a leader that is respected and liked. She knows how to take calculated risks and most often she is successful. Her executive function is superb, as she manages her time and acts on her decisions efficiently and with grace. She has my highest recommendation. 

If you have any questions, please do not hesitate to contact me.

Sincerely yours,

Jennifer Yarrow PA-C

November 15th, 2018 

To Whom It May Concern:

I would like to recommend Linda Ratner to you as a consultant for your business. I have known Linda since 2009. I had the pleasure of working with Linda in opening Impact Urgent Care Centers in San Antonio. She has the knowledge and capability of overseeing many aspects of a business, including hiring, payroll, inventory management, customer/patient satisfaction, not to mention the many requirements of local and federal medical organizational requirements.

Linda was well liked by anyone who encountered her. She is a kind, intelligent, likable person with the ambition to complete anything set before her with attention to detail. In addition, she does it with class and integrity.

Without hesitation, I recommend Linda for any business consulting opportunity. Integrity and character are difficult to find in today’s business world. Linda possesses both.

Thank you for your time,

Gary Bryant 

Sales Representative 

To whom it may concern,

I am writing in reference to Linda Ratner. I worked with

Linda on the valuation and sale of Impact Urgent Care, the

practice she co-founded with her husband Evan Ratner MD.

Under Linda’s management, Impact Urgent Care became a

premier practice that was sought after as an acquisition target.

Linda has an in-depth understanding of the metrics that

were used to value the practice and was able to produce all the

supportive data that the purchaser requested.

The eventual purchaser commented that their “secret shopper”

experience with Impact Urgent care was outstanding. Working

with the national company after the purchase, she increased

the practice census and the number of locations. She did this

while maintaining the outstanding patient experience that

Impact was known for.

Linda Ratner has the education and proven experience

that can benefit any organization. I would recommend her for

any project she sets her mind to.

Allen Goldstone

President, Creative Business LLC