October 15th, 2018
To whom it may concern,
I am beyond delighted to recommend Linda Ratner for your business. I had the amazing opportunity to work for Linda when she opened Impact Urgent Care in San Antonio, Texas. I met her in early 2011 and have maintained a wonderful business relationship with her since then. I thoroughly enjoyed my time working for Linda and came to know her as an irreplaceable asset. She is without a doubt a loyal, honorable and incredibly hard-working person.
Beyond that, she is an impressive leader who is always ready to help solve any issue or concern that comes her way. Her knowledge of medical and general business and her expertise in operations was a huge advantage to the entire clinic. Her amazing abilities were a huge aid in making Impact Urgent Care the successful business it is today. Along with her irrefutable talent, Linda has always been a joy to work with. She is a true professional, and always manages to foster positive discussions and bring the best out of other people. Without a doubt, I positively recommend Linda to help you with your business. As a committed, experienced, and an all-around great person, I know that she will be a valuable addition to your organization.
Savannah Falcon, CPC,CPMA
October 26th, 2018
To Whom It May Concern:
I have had the pleasure of knowing Linda Ratner since 2012 when I began working at Impact Urgent Care. At that time she was the CEO, visionary, and co-owner of the clinic system when it was one clinic. Over a period of 3 years I watched her grow the clinic to three locations, where it became an attractive business for investment. She then oversaw the transition during purchase and stayed on to open 4 more locations over 2 more years.
Linda wore many hats the years I worked with her and was often, it seemed, a “one man band.” Administratively in the early days, she was directly involved all aspects of human resources and also created the entire written policies and procedures manual. Yet when needed, she would don scrubs and triage or manage patients. She spearheaded marketing and spent many hours at outreach community events. In all things her nursing background shone through, as her goal was always to treat the patient as the primary mission. As she transitioned to corporate, she was a liason between corporate and clinic, and took on more executive planning and budgeting roles. She accomplished all this while simultaneously obtaining a bachelors and master’s degree.
In all things Linda is upbeat and optimistic. She has an indefatigable “can do” attitude. She is a leader that is respected and liked. She knows how to take calculated risks and most often she is successful. Her executive function is superb, as she manages her time and acts on her decisions efficiently and with grace. She has my highest recommendation.
If you have any questions, please do not hesitate to contact me.
Jennifer Yarrow PA-C
To whom it may concern,
I am writing in reference to Linda Ratner. I worked with
Linda on the valuation and sale of Impact Urgent Care, the
practice she co-founded with her husband Evan Ratner MD.
Under Linda’s management, Impact Urgent Care became a
premier practice that was sought after as an acquisition target.
Linda has an in-depth understanding of the metrics that
were used to value the practice and was able to produce all the
supportive data that the purchaser requested.
The eventual purchaser commented that their “secret shopper”
experience with Impact Urgent care was outstanding. Working
with the national company after the purchase, she increased
the practice census and the number of locations. She did this
while maintaining the outstanding patient experience that
Impact was known for.
Linda Ratner has the education and proven experience
that can benefit any organization. I would recommend her for
any project she sets her mind to.
President, Creative Business LLC
To illustrate Linda 's dedication, which has nurtured and propelled her business to achieve its success, the evidence-based knowledge for the services provided by Impact Urgent Care has resulted in the business being sought after national company and purchased by that company for a profit. This type of success is achieved by knowledge, balanced with flexibility; and includes the ability to make tough decisions while maintaining respect from subordinates and colleagues.
Her exemplary organizational, deductive reasoning, and interpersonal skills will shine as she works to add re ss the myriad of details surround ing the planning , opening and management for any successful medical business practice: insurance contract negotiations, business systems, information systems, equipment, efficient workflow, physical location and build-out planning, interviewing and hiring and retention of professional personnel, to name a few items in her administrative management expertise. In Linda's continued quest for knowledge and business excellence, she has earned her MBA and CMPE. She can put these talents and skills, tempered with balance and flexibility, to work for you.
Please do invite Linda Ratner into your new or existing medical business. Sit with her. Discuss your business goals. Linda' s experience and education have well-equipped her for the medical, business and personnel challenges that affect efficiency and productivity in the medical workplace.
Creating a solid foundation upon which to build your business is the most important part of your business success. It' s critical to choose your business associates with care and insight. Choosing to work with Linda Ratner may prove to be your best business decision on the path to achieving your goals.
Geri R. Becker, MT (ASCP)
President of Applied Becker Consulting
November 15th, 2018
To Whom It May Concern:
I would like to recommend Linda Ratner to you as a consultant for your business. I have known Linda since 2009. I had the pleasure of working with Linda in opening Impact Urgent Care Centers in San Antonio. She has the knowledge and capability of overseeing many aspects of a business, including hiring, payroll, inventory management, customer/patient satisfaction, not to mention the many requirements of local and federal medical organizational requirements.
Linda was well liked by anyone who encountered her. She is a kind, intelligent, likable person with the ambition to complete anything set before her with attention to detail. In addition, she does it with class and integrity.
Without hesitation, I recommend Linda for any business consulting opportunity. Integrity and character are difficult to find in today’s business world. Linda possesses both.
Thank you for your time,
To whom this may pertain,
I have known Ms. Linda Ratner for 8 years. In that time, I have come to know her personally and professionally. She is a lady of impeccable integrity. Her attention to duty keeps her focused on the task at hand and allows her to provide the most efficient and effective strategies that benefit both her clients and her client's clients. She has the uncanny ability to identify market forces and develop strategies to maximize gain. Ms. Ratner, and her husband Evan, began Impact Urgent Care 10 years ago. She diligently evaluated the market and selected a location that prospered in a relatively short time. Within 2 years, she was able to open a second location that again prospered. This success allowed her to propel the total number of clinics to 7 within 7 years. During that time, she streamlined operations, developed a highly successful marketing strategy, and instilled a strong corporate culture of trust and care. Impact Urgent Care became the top acute care facility in San Antonio. Patients drove from all areas of the city, and outside of the city, to attend one of her clinics. True to her form of helping others, Ms. Ratner sold her multimillion dollar operation and placed her services for the benefit of others.
Ms. Ratner's medical and business background give her the insight to analyze a business and develop a plan tailored to maximize the potential for that entity. She is able to identify customer wants and needs, streamline services, identify unnecessary costs, identify potential revenue sources, and detail a successful marketing strategy. I highly recommend Ms. Ratner in becoming your partner for success. She truly cares about her clients and is driven by the fact that her client's success is her success as well. Should you have any additional questions, please feel free to contact me at the above listed avenues.
Anthony JC Thompson, DO
Working with Linda has been an incredible experience. Initially, we began working together in the Fall of 2018 to help us create and launch a new Women’s Business Peer Group Pilot Program as a follow up to our Women’s Business Accelerator. Linda not only helped us create the agendas, content and facilitate the program, but she is so invested in making sure everyone in the group has the tools they need to succeed.
She’s dedicated hours of her own personal time outside of the group to assist in whatever capacity they need. The participants in the peer group immediately saw the value in her leadership style and connected with her entrepreneurial spirit. She is a powerhouse of knowledge, professionalism and expertise. Her thirst for knowledge is infectious and she has the ability to simplify even the most complex topics into actionable items that create pathways for growth and generate high impact results. I highly recommend Linda to every business owner who is ready to take it to the next level.
LiftFund Women’s Business Center
I am the director of a clinic with medical, dental, and counseling services. Linda Ratner came to our organization to help us improve our processes in order to increase access and improve our finances. Linda is an amazing professional, expert, and leader. She has the skills to make accurate assessments of our organization and provided a detail plan on how to transform and improve our services. She easily recognized that our board was not aligned with the goals of the clinic. She met with all of our staff to get their feedback and assess their motivational level to the changes going on at the clinic. She helped me to understand my role, the role of our CFO, and CEO. The role definition helped me to realized that there were gaps in the financial process that had to improve in order to have accurate financial information and to be successful as an organization. I highly recommend Linda Ratner and her consultant services. She offers compassion, understanding, and an action plan that will make a difference in transforming a struggling organization into a prosperous company.
Director of Integrated Services
Daughters of Charity Services of San Antonio
I've been fortunate enough to work with Linda over the past year. She has walked me through setting up and implementing EOS in my business. The process was eye opening to say the least. Linda put me at ease with sharing my fears and vulnerabilities so that I could get past them and grow my business.
Business aside, she also has a great sense of humor which helps balance out her tough love approach - I can appreciate and respect both. I'm having my best year yet. My revenues for 2019 are up 10% over last year and I can attribute that in large part to working with Linda. The EOS system can be life changing for your business and Linda has extensive knowledge on it and how to implement it for your unique business. I highly recommend her services.
In a world full of coaches and leaders, Linda sets herself apart by learning about you, your passion and really drives in on what the real questions you are asking yourself. Through her coaching and use of the EOS system she pushes you to lean in, push forward and create processes for your organization.
The EOS system has played a significant role in my business this year by applying the goals I needed to set for each month, quarter and year. Linda had me and my team looking beyond just the 12 months and into our 3, 5 and 10 year goals. The EOS system along with Linda's coaching through it, is worth any organization considering applying this for their 2020 vision.
Linda is a such a delight to work with! I truly appreciate her no nonsense approach to consulting, yet she never makes me feel inadequate as a business owner. She simply guides you to see where you can improve, what opportunities for growth there are in your business, and holds your hand through the steps to get there. The EOS system is fantastic, but it takes a truly talented coach to make the process enjoyable from start to finish. Thank you Linda!